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Wednesday, October 19
 

8:00am

International Forum

Wednesday October 19, 2016 8:00am - 9:30am
Aqua AB

10:00am

Becoming a Citizen Lobbyist: What You Need to Know to Position Your Chapter as an Industry Advocate (CS-1)

When you hear the words “advocacy,” “public policy,” “lobbyist,” and “legislation” do your eyes instantly glaze over? Are you interested in learning more about how to have a real impact on law-making in your area but you’re not sure where to start or wonder if you can even make a difference?

In this session, hear how you and your chapter members can take a few easy steps to become an active and successful citizen lobbyist. Join Congressman Juan Vargas, IREM Members, and IREM Government Affairs Staff on why your involvement is critical in the process of fighting for well-rounded public policy that benefits you and your business.  And learn how to easily put this theory into practice to become a citizen lobbyist. You will also be the first to know about a new exciting tool IREM will be launching that will enable you to become a citizen lobbyist at the click of a button.

Getting your chapter members involved can be easy, fun, and extremely effective. 

Remember, if you’re not at the table, you’re on the menu!

Speakers
avatar for Brandon Lewis, CPM

Brandon Lewis, CPM

CBRE, AMO
Brandon Lewis is a Certified Property Manager with 10 years of experience. He is currently working with CBRE|Richmond where he is responsible for the management of a portfolio of 1.7 million square feet of commercial property. He has also overseen approximately 75 construction projects ranging from $10,000 to over $2 million. He is currently the President of the IREM Central Virginia Chapter #38 and has served in various roles with the chapter... Read More →
avatar for Congressman Juan Vargas

Congressman Juan Vargas

(CA-51), U.S. House of Representatives
Representative Juan Vargas represents California’s 51st Congressional District, which includes portions of San Diego County, all of Imperial County, and the entire U.S. - Mexico Border in California. Juan was raised on a chicken ranch in National City, California, a city in the 51st District. He is one of ten children, born to his parents, Tomas and Celina Vargas. Tomas Vargas immigrated to the United States from Mexico in the late 1940s as... Read More →
avatar for Beth Wanless

Beth Wanless

Senior Manager, Government Affairs, IREM
Beth is the Senior Manager of Government Affairs at IREM and is responsible for all things public policy. She monitors legislation at the federal, state, and local level and creates advocacy strategies to enact or fight certain policy propositions. Beth is the IREM Staff Liaison to the Legislative and Public Policy Committee, the Federal Housing Advisory Board, and the newly created Federal Advocacy Board. Beth also works closely with industry... Read More →
avatar for Carrie Woodring, CPM

Carrie Woodring, CPM

Director of Real Estate, Virginia Tech Foundation
Carrie Woodring is the Director of Real Estate at the Virginia Tech Foundation and has over 25 years’ experience in real estate.  Carrie manages a diverse real estate portfolio valued in excess of $200 million and includes office, retail, agricultural, and residential properties.  She has been a licensed Realtor in the Commonwealth of Virginia since 1993 and earned her Broker designation in 2016.  Carrie graduated from Old... Read More →


Wednesday October 19, 2016 10:00am - 11:30am
Sapphire A-O

11:30am

Help! I'm a New Chapter President! (CS-2)

Now what? 2017 Chapter Presidents and IREM Association Executives don’t miss this session to help you understand the tools and resources available to assist you as you prepare to lead your chapter to greatness in 2017. 


Speakers
avatar for Jennifer Schlueter

Jennifer Schlueter

Director, Chapter Services, IREM
Jennifer Schlueter is Director of Chapter Services at the Institute of Real Estate Management (IREM®), an affiliate of the National Association of REALTORS®, in Chicago, Illinois. Jennifer began her career at IREM® as the International Programs Coordinator in February of 2003. After working on the international team for two years, she was promoted to oversee the Institute’s eighty U.S. Chapters and thirteen regions. In her current role... Read More →


Wednesday October 19, 2016 11:30am - 12:00pm
Sapphire A-O

1:30pm

Secrets of Successful Chapters (CS-3)

Looking for inspiration or a new chapter program?  These chapters have ideas for you!  Join this year’s Innovation Award-Winning chapter leaders as they share highlights of their outstanding programs with you.  Walk away with ideas and plans to create similar programming in your area.  

2015 Innovation Award Winners

Dallas Chapter No. 14

San Diego Chapter No. 18

Minnesota Chapter No 45

Georgia Chapter No. 67

Orange County Chapter No. 91

Saskatchewan Chapter No. 117


Wednesday October 19, 2016 1:30pm - 3:00pm
Sapphire A-O

3:30pm

Building and Managing Teams (CS-4)

Determining whether a group of individuals constitutes a “team” is not always as easy as it might seem. Building and managing a team is one of the critical competencies required to be a successful chapter…so how do you build a dream team to lead your chapter? In this session, you’ll learn the importance of teams, how to form them and keep them focused on your chapter’s goals. 


Speakers
avatar for Shannon Alter, CPM, CDEi

Shannon Alter, CPM, CDEi

Region Vice President, Associa®
Shannon is Region Vice President for Associa and has over 25 years of experience in the management, operations and leasing of shopping centers and office buildings. Shannon has created and developed property and asset management departments for a developer, an anchor retail tenant and a 1031 syndicator, both regionally and nationally, overseeing a 35 million square foot portfolio, including 12 million square feet of government-leased... Read More →



Wednesday October 19, 2016 3:30pm - 5:00pm
Sapphire A-O
 
Thursday, October 20
 

8:30am

Chapter Leadership Forum
Thursday October 20, 2016 8:30am - 10:00am
Sapphire A-O

10:00am

Be an Inbound Lead Genius: Three ‘Smart Marketing’ Best Practices (LL-1)

Learning Lab

Your leads are your lifeline.  Make sure you capture and convert with a smart use of resources, while eliminating unnecessary and unproductive spend with a “where, when and how” approach.  Join this session and learn ways to analyze marketing source performance and pinpoint high conversions so that you can:

  •  Put resources where your most valuable leads are. 
  • Hear methods to identify your heaviest hours of the day for incoming leads so that you can intelligently schedule resources exactly when you need them.
  • Learn how intelligent tools help you achieve a smarter marketing budget and higher revenue at your property.  

Speakers
avatar for Nima Farkhak

Nima Farkhak

Yardi Systems, Inc.
Nima has been helping clients more effectively service inbound marketing leads for a decade. He began his career with a lead tracking software company for the automotive industry. He then moved into the multifamily space, building relationships as an advertising consultant at apartments.com before joining Yardi in 2011. He’s spent the last five years focused on Yardi’s call center service, RENTCafé Connect. Passion for his... Read More →



Thursday October 20, 2016 10:00am - 10:30am
Sapphire LP

10:00am

Demo: IREM Action Center

Come and learn how to use the new IREM Action Center on IREM.org. With this new system, you will be able to identify and contact your federal and state legislators. You can find and track bills in Congress and in your state, register and sign-in pages for instant information. Best of all, you can ask your elected officials to support legislation that impacts your business and your bottom line – all at the click of a mouse! This new tool will help you easily become a citizen lobbyist and an effective advocate for the real estate management industry.


Speakers
avatar for Beth Wanless

Beth Wanless

Senior Manager, Government Affairs, IREM
Beth is the Senior Manager of Government Affairs at IREM and is responsible for all things public policy. She monitors legislation at the federal, state, and local level and creates advocacy strategies to enact or fight certain policy propositions. Beth is the IREM Staff Liaison to the Legislative and Public Policy Committee, the Federal Housing Advisory Board, and the newly created Federal Advocacy Board. Beth also works closely with industry... Read More →


Thursday October 20, 2016 10:00am - 10:30am
Sapphire Ballroom Foyer

1:30pm

Criminal Background Checks: Arresting Developments in the Age of Disparate Impact and HUD's New Guidance (CS-6)

In light of the U.S. Supreme Court’s landmark decision, Texas Department of Housing and Community Affairs v. The Inclusive Communities Project, the U.S. Department of Housing and Urban Development’s Office of General Counsel published guidance on April 4 urging housing providers and owners to consider applicants with a criminal background on a case-by-case basis. The guidance directs housing providers to avoid having a blanket policy that denies housing to people with a criminal history.  Many real estate managers have expressed concern with how to comply with the guidance and also apply common sense policies when screening potential tenants.

During this session, Caroline Elmendorf, Chief Compliance Officer at The Bozzuto Group will not only explain the guidance but offer real life scenarios and how to craft policies that will comply with the Fair Housing Act and the guidance, and also allow you to protect your tenants and your business.

Ms. Elmendorf has more than two decades of experience in real estate, risk management, litigation, and various regulatory matters.


Speakers
avatar for Caroline Elmendorf, Esq.

Caroline Elmendorf, Esq.

Chief Compliance Officer, The Bozzuto Group
An attorney for over 25 years, Caroline worked in private practice and the federal government before joining The Bozzuto Group in 2007. Bozzuto is a privately held, integrated real estate services organization of 2,000 employees that develops, constructs and manages multifamily housing. As the Senior Compliance Officer, Caroline works closely with Bozzuto’s construction, development, management, training and marketing departments on a... Read More →



Thursday October 20, 2016 1:30pm - 2:45pm
Sapphire LP

1:30pm

Employment Law Year in Review, AKA: Dumb Things Done at Work that Defeat Diversity Efforts (CS-5)
Ever scratch your head and wonder, “How can someone do such a thing in this day and age?” This session will highlight mistakes made in the workplace involving issues related to diversity/protected classes. In this session, you will:
  • Explore the laws which protect certain classes
  • Recognize which classes garner legal protection
  • Identify business practices that end up in litigation
  • Discuss hot topics/trends in employment discrimination case

Speakers
avatar for Jill Walsh, Esq., SHRM-SCP, SPHR, CCP

Jill Walsh, Esq., SHRM-SCP, SPHR, CCP

Attorney, Hardwick Benfer LLC
Joining Hardwick Benfer LLC in 2016, an employment litigation firm, Jill focuses on representing individuals in all aspects of employment law, including discrimination, harassment, wage and hour issues, employee benefits, reductions in force and wrongful discharge. Jill also counsels employers on workplace investigations, employment decisions, policy development, and training. | | Jill’s legal experience follows an 18-year career in... Read More →



Thursday October 20, 2016 1:30pm - 2:45pm
Aqua BC

1:30pm

How Ethical Are You? You Be the Judge! (CS-7)

(originally presented at 2015 IREM Fall Conference)

What sets IREM Members apart from the competition?  Ethics!  Every member must adhere to the IREM Code of Professional Ethics – and the Code is stringently enforced!  So what does this mean for you and your business?  Find out more as members of the IREM Ethics Committee demonstrate the IREM ethics process by performing an interactive mock ethics hearing.  Did you benefit from last year’s mock hearing?  Come again to explore a new case that examines different articles of the Code.  Attend this session and:

  • Discover what you might not fully comprehend about the IREM Code
  • Gain a better understanding about the ethics process – from who and how a complaint can be filed to the impacts a “guilty” decision can have on one’s membership
  • Learn about the top areas of the Code that land members in hot water  

Moderators
avatar for Brian Lozell, CPM

Brian Lozell, CPM

Director of Condominium Management, Seneca Real Estate Advisors
A dynamic real estate professional, Brian has been successfully managing residential properties in Chicago for nearly 20 years with a proven track record from luxury hi-rise buildings and exclusive vintage properties to loft apartments and townhome associations. While the size and locations of the properties are varied, Brian’s dedication to customer service and delivering results to his managed associations is consistent. As the... Read More →

Speakers
avatar for Sheila Austin, CPM

Sheila Austin, CPM

Owner, Wedgewood Property Management
Sheila Austin, CPM®, owner of Wedgewood Property Management, is a long time member of the Institute of Real Estate Management (IREM). She has been a member of IREM’s faculty since 1991 and teaches the courses leading to the ARM® certification and CPM® designation for individuals who meet the rigorous criteria of education and experience. 
avatar for Tim Kramer, ARM, CPM Candidate

Tim Kramer, ARM, CPM Candidate

Property Manager, dkliving, a Draper and Kramer Company
Tim Kramer is a Property Manager in Chicago, Illinois. He first became involved in the property management industry (and IREM) in 1994 when he joined the family firm as a Leasing Consultant on the Near South Side of Chicago. Tim obtained his ARM® designation in 1995 and has held several IREM leadership roles on both a local and national level. He is currently an ARM® Representative to the IREM Governing Council and also serves on the... Read More →
avatar for Jason Falcetta, CPM, ACoM

Jason Falcetta, CPM, ACoM

Property Manager, Fusco Management
Jason Falcetta is the property manager of Fusco Management’s portfolio of ConnDOT train stations. He has been impressive with his ability to shift gears with Metro North, ConnDOT, the general public, as well as their vendors. | | For the last decade, Falcetta has met the daily challenges with a strong sense of mission and can easily charm most anyone he comes across. | | His easy manner with colleagues and clients creates a leadership... Read More →
avatar for K. David Meit, CPM, ARM

K. David Meit, CPM, ARM

Oculus Realty, LLC, AMO
With a storied career spanning 25 years in the multifamily property management industry, K. David Meit, CPM® carefully monitors every domain of Oculus Realty and sets the tone for our interactions with vendors, clients, and residents. In addition to his work with our management professionals, David is a tireless advocate for property owners and received numerous industry awards recognizing his efforts.
avatar for Anne Reisch, CPM

Anne Reisch, CPM

Principal, Reisch Consulting Group, Inc.
Ann Reisch, Principal, graduated from Illinois State University with a B.S. degree in Business Administration and a minor in Psychology. She holds the coveted professional designations of Certified Commercial Investment Member (CCIM), Certified Property Manager® (CPM®) and Real Property Administrator (RPA). She is licensed in Florida as a real estate broker and a community association manager. With more than 25 years of experience... Read More →
avatar for Carl York, CPM

Carl York, CPM

First Vice President, Sentinel Real Estate Corp.
Carl D. York is a First Vice President responsible for fair housing, policy training and risk management field work. Prior to joining Sentinel in 1984, Mr. York served as a district manager for Triangle Associates, Inc. Mr. York began his career with Sentinel Real Estate Corporation in 1984 as a district and later regional property manager. He holds the Certified Property Manager (CPM) designation from the Institute of Real Estate Management... Read More →


Thursday October 20, 2016 1:30pm - 2:45pm
Sapphire DH
 
Friday, October 21
 

7:00am

iTalk: Women Who Can Have it All (iT-1)

Of all the clichés about work and life out there, the most commonly accepted may be this: any woman who tries to combine a high-powered career and a family is certain to be one frazzled, sleep-deprived mess. Learn the life hacks of this working mother’s life, from hiring virtual assistants to having dinner and diapers delivered to your door.


Speakers
avatar for Emily Goodman, CPM, ARM

Emily Goodman, CPM, ARM

Vice President of Business Development, CRHMI
Emily is an award-winning, high-energy, proactive Vice President of Business Development for Core Realty Holdings.  She is also an adjunct professor of real estate. Emily has been published several times in national and international trade publications. She has been included among Top 30 Leaders Under 30 by the Journal of Property Management. She holds a Bachelor’s Degree from Elon University. 


Friday October 21, 2016 7:00am - 7:18am
Sapphire 410

7:30am

iTalk: It's Not Just Butts in Seats! (iT-2)

We’ve all heard it, it’s not just ‘butts in seats’.  It’s getting the right butts in the right seats. If we all know this basic principal, why does it remain the biggest problem year after year? Expectation!  Learn how to pick the right people for the right job.


Speakers
avatar for Jodi Holstein

Jodi Holstein

Executive Director, IREM Greater Denver Chapter
Jodi Holstein is the President of Administrative Architects and has been the Executive Director of the IREM® Greater Denver Chapter for 7 years. Jodi has a background in process improvement, project management, and works with non-profit Boards to understand the function and requirements of a Board, governance, mission-market-value, program development and implementation, and volunteer issues. 


Friday October 21, 2016 7:30am - 7:48am
Sapphire 410

7:30am

Demo: Instagram in an Instant

Learn how to use Instagram to reach new audiences, clients, customers, and tenants, and to participate in the IREM Fall Conference photo scavenger hunt! Discover how to: 

  • tag other Instagram accounts, 
  • use hashtags to gain new followers, 
  • search for other people, tags, and places, and 
  • manage multiple accounts from the same device.

Speakers
avatar for Karen Kazmierczak

Karen Kazmierczak

Digital Strategist, IREM
Karen Kazmierczak is the Digital Strategist at IREM headquarters in Chicago, Illinois. She is responsible for developing and implementing the digital communications strategy for IREM, with a specific focus on the website and social media. | | Karen acts as a "user advocate" for visitors of the IREM website, coordinating copy, design, and layout of website content to ensure the best possible user experience and meet IREM's business... Read More →


Friday October 21, 2016 7:30am - 8:00am
Sapphire Ballroom Foyer

8:00am

Keynote Speaker - Mike Walsh, CEO of Tomorrow
Speakers
avatar for Mike Walsh

Mike Walsh

CEO of Tomorrow
Mike Walsh is the CEO of Tomorrow, a global consultancy on designing business for the 21st century. He advises leaders on how to thrive in this era of disruptive technological change. Mike’s clients include many of the global Fortune 500, and as a sought-after keynote speaker he regularly shares the stage with world leaders and business icons alike. Mike previously founded Jupiter Research in Australia, and has also held senior strategy roles... Read More →


Friday October 21, 2016 8:00am - 9:00am
Sapphire A-O

9:00am

iTalk: Change Your Attitude (iT-3)

Often, the nature of our real estate management duties entails reacting to property and employee issues. That negativity, coupled with other stresses in life, can cause our attitudes to suffer – along with our leadership. Learn the consequences of a bad attitude and how to redirect your energy towards positivity.


Speakers
avatar for Julie Muir, CPM

Julie Muir, CPM

Associate Director, Management Services, Newmark Grubb Knight Frank
As an associate director of management services at the Portland, Oregon, office of Newmark Grubb Knight Frank, Julie Muir brings to her position 32 years of real estate industry experience, as well as comprehensive and progressive knowledge of commercial real estate operations, budget compilation, financial reporting, and construction management oversight. Ms. Muir supports the regional director of management services for the West by providing... Read More →


Friday October 21, 2016 9:00am - 9:18am
Sapphire 410

9:00am

Demo: Instagram in an Instant

Learn how to use Instagram to reach new audiences, clients, customers, and tenants, and to participate in the IREM Fall Conference photo scavenger hunt! Discover how to tag other Instagram accounts, use hashtags to gain new followers, search for other people, tags, and places, and manage multiple accounts from the same device.


Speakers
avatar for Karen Kazmierczak

Karen Kazmierczak

Digital Strategist, IREM
Karen Kazmierczak is the Digital Strategist at IREM headquarters in Chicago, Illinois. She is responsible for developing and implementing the digital communications strategy for IREM, with a specific focus on the website and social media. | | Karen acts as a "user advocate" for visitors of the IREM website, coordinating copy, design, and layout of website content to ensure the best possible user experience and meet IREM's business... Read More →


Friday October 21, 2016 9:00am - 9:30am
Sapphire Ballroom Foyer

9:00am

Networking vs. Netweaving: The POWER of Relationships (LL-2)

Learning Lab

Where would we be without our network? We have all provided references, attended events, connected colleagues and collected business cards from a variety of sources in hopes of expanding our circles of influence. Yes, there is POWER in our network! Think how far we have come from those early days of getting introduced face to face until today’s contemporary approach using social media and other digital mediums. Join us for a lively discussion as we explore networking through generational lens, debunk myths about networking, measure the return on investment and unlock seven valuable strategies for expanding your network. 


Speakers
avatar for Deborah R. Phillips, Ph.D., CPM

Deborah R. Phillips, Ph.D., CPM

Founder, The Quadrillion
Dr. Debbie Phillips is an entrepreneur and management professional with more than 25 years of experience specializing in the real estate industry. Before forming her own company The Quadrillion, an international consulting firm in 1997, Dr. Phillips served as Vice President for two national real estate firms. In addition to her corporate consulting, Debbie is currently serving as Executive Director for the Georgia Apartment Industry Education... Read More →


Friday October 21, 2016 9:00am - 9:30am
Sapphire LP

9:00am

Receivership 101 (LL-3)

Turning around a troubled property can have its challenges, but can also provide an alternative stream of revenue for third-party management firms searching for new business opportunities. Though most receivership opportunities occur during a depressed real estate market, there are receivership opportunities for management firms even in a good market because borrowers may default on the mortgage loans at maturity… especially with interest only loans. During this session you will explore the fundamentals of receiverships and after, you will:

  • Know what a receivership is and who originates the process
  • Have a better understanding of how the receivership process works in most States
  • Be able to recognize receivership opportunities

Speakers
avatar for Dee Headley, CPM, CCIM

Dee Headley, CPM, CCIM

Senior Vice President, Cushman & Wakefield, AMO
Dee Headley, CPM®, an Indianapolis-based senior vice president of Cushman & Wakefield., AMO®. She has over 25 years of industry management experience, Headley directs a team of managers supporting between 14 - 26 clients.   She also is a leader in Cushman & Wakefield’s Distressed Asset Services Team and a court-appointed receiver.  | | Dee has been appointed receiver in well over 50 cases representing office... Read More →



Friday October 21, 2016 9:00am - 9:30am
Aqua BC

9:30am

iTalk: Volunteer Your Skills to Help Your Favorite Charity (iT-4)

Do you know how to evacuate an animal shelter full of cats and dogs? Probably not, but you DO know how to evacuate PEOPLE from a building! The "tenants" may be different but the principles are the same. This session will challenge you to think of ways that your property/asset management skills can help your favorite non-profit organization.


Speakers
avatar for Cher Zucker-Maltese, CPM Emeritus

Cher Zucker-Maltese, CPM Emeritus

Cher was employed by The Prudential Insurance Company of America for over 36 years. She was active in all areas of institutional real estate investment including acquisitions, sales, development, mortgage lending, pension fund marketing, asset mgmt., and portfolio mgmt. During the last 8 years of her career she led Prudential’s Corporate R. E. Dept’s Strategy and Transactions Unit which managed 10 mm sf of leased and owned occupied... Read More →


Friday October 21, 2016 9:30am - 9:48am
Sapphire 410

9:30am

Computer and Network Intrusions: Are You One Click Away from a Cyber-Attack? (CS-9)
Every year, tens of millions of personal records are exposed or stolen by cyber criminals, and each year their sophistication increases. As a real estate professional you have control of very valuable data: Personally Identifiable Information (PII) on your tenants and employees, and information from your accounting functions.  

A cyber-attack can be catastrophic in terms of the loss of sensitive or proprietary information, the disruption to regular operations, financial losses incurred to restore systems and files, and the potential harm to an organization’s reputation. The FBI is the lead federal agency for investigating cyber-attacks.  Get critical information that will help you understand:
  • Who is behind such attacks
  • The truth about digital dangers and what new threats are on the horizon
  • Solutions on how to prevent cyber-attacks and the importance of transparency
  • The importance of security awareness training for your staff
  • And much more…

Speakers
avatar for Special Agent

Special Agent

Federal Bureau of Investigation


Friday October 21, 2016 9:30am - 10:45am
Aqua BC

9:30am

Is Sustainability a Business Imperative? (CS-10)

Too often, sustainability is viewed as a non-essential tack-on to daily operations. Current market trends, where investors scrutinize the sustainability performance of real estate assets and tenants increasingly demand green space, suggest an urgent need to change this way of thinking. This change is particularly important as studies continue to verify that sustainability enhances asset value by both controlling expenses and increasing revenue.

In this panel discussion, we will examine these market dynamics. We will debate whether considering sustainability is in fact part of the fiduciary duty of third-party property managers when determining how to meet owners’ investment goals for real estate assets. We will also discuss how property managers can add sustainability to their business offerings.

After this session, you will be able to:

  • Identify the primary sustainability trends impacting the investment real estate market
  • Explain how these sustainability trends create both risk and opportunity
  • Describe how to start and scale a portfolio-wide sustainability program


Moderators
avatar for John Klein

John Klein

Principal, JDM Associates
John Klein has over 40 years of experience blending real estate, construction, engineering, financial, energy, and environmental issues to enhance property values and advance the sustainable buildings market. He currently provides strategy and direction to the largest owners of real estate, managers, developers, and associations on financial, energy and environmental performance issues – these include TIAA-CREF, Principal, Prudential... Read More →

Speakers
avatar for David Devos

David Devos

Chief Sustainability Officer and Global Director of Sustainability, PGIM
As the Chief Sustainability Officer and Global Director of Sustainability for PGIM Real Estate, David leads PREI®’s Global Sustainability Council and oversees its regional Councils in the Americas, Asia and Europe. While working to improve the environmental, social and governance (ESG) performance of a diversified global real estate portfolio, he created metrics and tools for property, asset and portfolio managers to help them improve... Read More →
avatar for Sara Neff

Sara Neff

LEED AP, Kilroy Realty Corporation
Sara Neff is the Senior Vice President of Sustainability at Kilroy Realty Corporation. At Kilroy, she oversees all sustainability initiatives such as the implementation of energy and water efficiency projects throughout the portfolio, the recycling and green cleaning program, all LEED certifications, electric vehicle charging station installations, and the greening of building and construction standards. | | Sara is Chair of the Board of... Read More →
avatar for Kelly Vickers

Kelly Vickers

LEED Green Associate, National Director of Sustainability, Alliance Residential Company, AMO
Kelly Vickers is the National Director of Sustainability for Alliance Residential Company – the largest multifamily developer and 7th largest management company in the country. Ms. Vickers is responsible for developing Alliance’s sustainability program, known as Focus Green, from the ground up - writing the company’s sustainability policy and best practices, implementing sustainability initiatives and reporting, and embedding... Read More →
avatar for Dan Winters, CRE

Dan Winters, CRE

Head of North America, GRESB
Mr. Winters has responsibility for furthering GRESB’s international scope by engaging institutional investors throughout North America, establishing industry partnerships, and expanding GRESB coverage among REITs and private equity firms.  | | GRESB is an industry-driven organization committed to assessing the sustainability performance of real estate portfolios around the globe. Institutional investors use this dynamic benchmark to... Read More →



Friday October 21, 2016 9:30am - 10:45am
Sapphire DH

9:30am

The Power of Mission (CS-8)

In today’s competitive environment, attracting, developing and retaining top talent is a challenge facing all organizations. Recruiters know that simply offering higher salaries alone is not the answer. Research reveals that today’s top talent is looking for something more than just a pay check. Talented individuals are attracted to mission driven organizations that engage each person’s creativity while providing a community committed to a shared purpose and values. Key takeaways from this workshop include:

  • An understanding of the role of mission in achieving success
  • How to create a powerful mission statement for your building/team/organization
  • Keys for identifying and avoiding common mission statement mistakes

Speakers
avatar for Nancy Gille

Nancy Gille

Principal, REAL Systems
Nancy Gille has a degree in Organizational Behavior and a Masters in Management, and more than 25 years in property operations and investment management.   | | Nancy has worked with owners ranging from a life insurance company, a sovereign wealth fund, a publically-traded REIT, and a family company and is now a principal of REAL Systems.  She also teaches real estate finance as an adjunct faculty member at San Francisco State... Read More →
avatar for Tom Gille

Tom Gille

Principal, REAL Systems
Tom Gille was a longtime faculty member of IREM, and is a past president of the San Francisco chapters of IREM and BOMA and BOMA California.   | | Tom is a highly respected real estate teacher at all levels—from new property management professionals to university level education.   He has been involved in the development and delivery of strategic planning, performance improvement and educational programs throughout the United... Read More →



Friday October 21, 2016 9:30am - 10:45am
Sapphire LP

10:00am

iTalk: What's Up with Drones? (iT-5)
Get an overview of the current state of the art in using drones (sUAS) to inspect building roofs and facades to reduce costs and eliminate risks. A fraction of the building envelope is responsible for the majority of energy loss and leaks, and addressing these areas is critical. Using sUAS can help reduce maintenance and operating costs when done correctly

Speakers
avatar for Gordon Dowrey, CPM

Gordon Dowrey, CPM

Principal, Osprey Assessments, LLC
Gordon Dowrey, CPM, is a Principal of Osprey Assessments LLC, a data collection firm providing remote sensing services utilizing small unmanned aerial systems or sUAS.  Osprey’s main focus is on infrastructure inspections utilizing HD Photo, Video and Infrared imaging of building roofs and facades, cell towers, electrical transmission facilities and aerial surveying. | | Gordon is a highly experienced army helicopter pilot and... Read More →


Friday October 21, 2016 10:00am - 10:18am
Sapphire 410

10:30am

iTalk: A Lesson in Development (iT-6)

The property manager’s role continues to develop from tenants and toilets to being an integral part of the development process. Hear how Sunrise Management & Consulting has transitioned into this new role, the projects they have been involved with, and the challenges they face.


Speakers
avatar for Jesse Holland, CPM

Jesse Holland, CPM

President and Founder, Sunrise Management and Consulting
Jesse Holland established Sunrise Management & Consulting in 1998. As President and Founder, he is responsible for the vision and direction of the company and its subsidiaries.  Holland is directly involved in acquisitions and new business cultivation and oversees the company’s management, financing, leasing and development operations. | As a real estate entrepreneur for over 25 years, Holland’s vision extends beyond the nuts and bolts... Read More →


Friday October 21, 2016 10:30am - 10:48am
Sapphire 410

11:00am

iTalk: The Language of Your 'Tribe' Drives Your Culture (iT-7)

As leaders, we are dedicated to our own success; the success of those we work with, and the success of our entire company. Success is driven by performance. Often, the path to improved performance is so elusive, or littered with past failures that we simply cannot make headway. We will consider ways you can use language to determine precisely where you and your teams are stuck… and how to move forward and help yourself and those around you. 


Speakers
avatar for Kathy Harmon, CPM, ARM

Kathy Harmon, CPM, ARM

President and CEO, My Coach, LLC
KATHLEEN HARMON, CPM®, ARM®, CSA, CRM, is president and CEO of My Coach, LLC, an online training platform servicing the multifamily housing industry. She is also the principal of McKenna Management Associates, Inc., a real estate brokerage and consulting firm She has been president of the Minnesota Multi-Housing Association and Minnesota Chapter #45 of the Institute of Real Estate Management. Her leadership experience includes service as... Read More →


Friday October 21, 2016 11:00am - 11:18am
Sapphire 410

11:00am

10 Trends in Multifamily Property Management (CS-13)

With growing demands from owners and residents, property management companies are constantly seeking ways to maintain a competitive edge in response to new challenges in the multifamily industry. 

The findings of the newly released IREM research report entitled, "10 Trends in Multifamily Property Management: Perceptions of Industry Leaders in a Time of Change" will be presented and discussed.  Come explore how sophisticated fee managers are responding to these changes and much more, such as:

  • Understand the evolution of management fees in response to intensifying competition
  • Discover new technologies and their potential impact on multifamily operations 
  • Best practices on attracting, developing and retaining human capital 

Speakers
avatar for Dustin Read, PhD/JD

Dustin Read, PhD/JD

Assistant Professor of Property Management and Real Estate, Virginia Tech University
Dustin C. Read, PhD/JD, serves as an Assistant Professor of Property Management and Real Estate within the College of Liberal Arts and Human Sciences at Virginia Tech. His teaching responsibilities include courses in asset management, commercial leasing and real estate development. Dr. Read's research interests include land use policy, property management and urban growth.



Friday October 21, 2016 11:00am - 12:00pm
Sapphire DH

11:00am

From Mission to Implementation: The Pay Off (CS-11)

Having a mission statement is merely the first step. Untold numbers of failed organizations had mission statements, but never properly utilized their power. To be a successful mission driven organization requires consistent reinforcement. They utilize their mission to motivate current employees and selectively recruit new staff. Their mission provides alignment and “True North” direction within diverse teams and work groups. It also acts as a guide in effectively allocating time, money and other strategic resources. Attend this workshop and walk-away with: 

  • Methods of reinforcement to keep a mission “alive” and thriving
  • Use of mission to provide alignment and accountability to a building/team/organization
  • How to use mission in the development of an effective strategy 

Speakers
avatar for Nancy Gille

Nancy Gille

Principal, REAL Systems
Nancy Gille has a degree in Organizational Behavior and a Masters in Management, and more than 25 years in property operations and investment management.   | | Nancy has worked with owners ranging from a life insurance company, a sovereign wealth fund, a publically-traded REIT, and a family company and is now a principal of REAL Systems.  She also teaches real estate finance as an adjunct faculty member at San Francisco State... Read More →
avatar for Tom Gille

Tom Gille

Principal, REAL Systems
Tom Gille was a longtime faculty member of IREM, and is a past president of the San Francisco chapters of IREM and BOMA and BOMA California.   | | Tom is a highly respected real estate teacher at all levels—from new property management professionals to university level education.   He has been involved in the development and delivery of strategic planning, performance improvement and educational programs throughout the United... Read More →



Friday October 21, 2016 11:00am - 12:00pm
Sapphire LP

11:00am

Office Design Trends (CS-12)
Today’s workplace is drastically different than even a few years ago and continues to change as workplace trends and business strategies evolve. As investors and real estate managers, we are grappling to understand how macro forces framing our economy will impact the way we work and how we occupy space today and in the future. Attend this session to answer these questions and:
  • Gain an understanding of larger business trends that will impact the use of space
  • Get insight into emerging economic models for the procurement of workplace solutions
  • Discover the impact of shifting demographic and work patterns on the allocation of space

Speakers
avatar for Chris Zlocki

Chris Zlocki

Executive Managing Director, Strategy & Innovation, Colliers International
As head of Strategy & Innovation at Colliers International, Chris is responsible for oversight of Consulting, Technology and Lease Administration. Over the course of his 20 years, he has established a reputation of scale in development, planning and strategy for corporate and institutional clients. Chris has developed expertise in workplace & portfolio strategy, footprint optimization, operational consolidation and financial forecasting.



Friday October 21, 2016 11:00am - 12:00pm
Aqua BC

11:30am

iTalk: New Technologies in Property Management (iT-8)

Disrupt or be disrupted there is no middle. Capture as much value as possible in the shortest time possible. Don’t forget our customer actually values their time as much as their money. Understand the driving point for the new technologies, the passion for technology and test your results.


Speakers
avatar for Pepe Gutierrez, CPM

Pepe Gutierrez, CPM

MEGAFINCAS ALICANTE S.L.
Pepe Gutierrez is founder of Megafincas Alicante S.L. in Spain. He has a degree in Human Resources and Anthropolgy. Pepe is also a Property Management Professor at the Alicante and Burgos University; and the first IREM® Faculty Instructor outside the U.S. He has spoken on the topic Property Management around the world for many years. | | Pepe is a member of CONSEJO GENERAL; and ASM.


Friday October 21, 2016 11:30am - 11:48am
Sapphire 410

12:15pm

+Industry Leaders Lunch

+Ticketed Event

The two most critical assets for any property manager are obviously the physical assets themselves and the human assets we employ to provide tier-one service. During this timely featured session, practitioners from both the residential and commercial sides of the business go in-depth on their best practices for hiring the right people, training them and retaining them for the long haul. This is a practical guide from some of the most recognizable names in the industry on successful team building. Plus, together with Friday morning’s Power of Mission session, attendees will be able to construct a holistic hiring approach, from organizational strategy to boots on the ground.

Some of the key takeaways will be:

  • Are Millennials truly a different breed of recruit?
  • Mega-mergers and their impact on hiring;
  • How can smaller firms compete in the race for top talent?
  • What constitutes a solid retention strategy?
  • Hiring and the succession plan; and
  • Much more. 

Moderators
avatar for Jana Turner,  CPM

Jana Turner, CPM

Principal/Partner, Rets Associates
As a principal/partner with RETS Associates, Jana Turner brings clients more than 35 years of experience in the real estate services sector. Jana joined RETS Associates in 2008, utilizing her extensive networking and recruitment experience. The firm provides talent exclusively for the commercial real estate industry and offers interim, permanent and executive talent solutions ranging from financial analyst to executive-level positions. | | Prior... Read More →

Speakers
avatar for Rick Graf, CPM

Rick Graf, CPM

President and CEO, Pinnacle, AMO
Rick Graf, President and CEO of Pinnacle, directs all day-to-day operations from the Dallas office. He also guides the development of the company’s vision and corporate culture. Rick assumed the role of President in 2008, and the Chief Executive Officer title was added in 2013. | | Rick had served as Central Region President since 1998, when Pinnacle combined its South Central and Midwest regions into a single larger Central Region... Read More →
avatar for Tony Long

Tony Long

Global Director, Client Care, CBRE
Tony Long is Global Director, Client Care, a role in which he oversees one of CBRE’s most important strategic initiatives. Mr. Long leverages his strong organizational skills and knowledge of CBRE to ensure exceptional outcomes for clients. From 2011 to 2016, he served as Global President of Asset Services, leading a business line that manages more than 2.9 billion sq. ft. | | Mr. Long’s professional experience includes commercial real... Read More →
avatar for Marla Maloney, CPM

Marla Maloney, CPM

President of Asset Services, Americas, Cushman & Wakefield, AMO
As President of Asset Services, Americas, Marla is responsible for the delivery of best-in-class services for Cushman & Wakefield investor clients. She works with geographic leaders, leasing teams, and property managers to increase asset value and deliver quality and consistency to multi-market clients. Marla also oversees Cushman & Wakefield’s Asset Services technical integration and delivery, consisting of 1,426 engineering employees, and... Read More →

Conference Sponsors
avatar for Cushman & Wakefield, AMO

Cushman & Wakefield, AMO

Corporate Partner
Cushman & Wakefield is a leading global real estate services firm that helps clients transform the way people work, shop, and live. Our 43,000 employees in more than 60 countries help investors and occupiers optimize the value of their real estate by combining our global perspective and deep local knowledge with an impressive platform of real estate solutions. Cushman & Wakefield is among the largest commercial... Read More →


Friday October 21, 2016 12:15pm - 2:00pm
Sapphire A-O

2:15pm

iTalk: Lufa Farms - Urban Farming (iT-9)

Mohamed Hage, founder of Lufa Farms, visioned a city of rooftop farms. Having a farm on your roof generates a certain amount of operational challenges, but to see fresh produce distributed from an urban location and not from a container or refrigerated distribution facility is a game changer. There is hope for the future of our cities and our food production challenges.


Speakers
avatar for Georges Renaud, CPM

Georges Renaud, CPM

Executive Vice President, Coldwell Banker Commercial Alliance Inc.
Georges Renaud FRI, CPM® is a 30 year real estate veteran. He is currently Executive Vice President of Coldwell Banker Commercial Alliance Brokerage firm in Montreal, Canada where he is responsible for the marketing and landlord representation functions. Georges is the current President of the IREM® Quebec Chapter #37 and proudly teaches IREM® Marketing and Leasing and Human Resource Management courses. He is also Past President of... Read More →


Friday October 21, 2016 2:15pm - 2:33pm
Sapphire 410

2:15pm

Economic Outlook: 2016 and Beyond (CS-14)
Are you prepared for what the economy will throw at you? Economist Toby Madden will offer the latest forecast for commercial real estate markets coast to coast. Toby will discuss how economic conditions are impacting rent growth, financing and occupancy. He’ll also put a special emphasis on regional market variations and share three major trends that will affect you. You’ll leave this session knowing what’s ahead and prepared to make the best decisions for your business.

Speakers
avatar for Toby Madden

Toby Madden

Founder, Power Parametrics, LLC
Toby Madden is an experienced economist that seeks to help you make better financial decisions. He is a speaker, author, consultant, and the founder of Power Parametrics LLC, a boutique financial advising firm that uses statistical models and surveys to forecast the economy. | | Toby is the author of the book Club Fed, which takes an inside look at the good, the bad, and the fixable of the Federal Reserve. He also published numerous articles for... Read More →


Friday October 21, 2016 2:15pm - 3:30pm
Aqua BC

2:15pm

Real Estate Challenges & Opportunities in a Time of Accelerated Transformation (CS-15)

The real estate industry is nearing the end of the current 10-year business real estate cycle.  We are half-way through the 20-year Super Cycle that is transformative and will change real estate forever.  As this cycle draws to a close and the next real estate cycle begins, the challenges and opportunities are apparent.  Knowing how to navigate these tumultuous times and what changes lie ahead are the focus of this fast-paced, exciting and aspirational presentation.  Come hear from this industry expert and you will:

  • Explore the real estate cycles and factors impacting cycle change
  • Learn about the six “T” words governing the future of real estate
  • Discover the Mega Shifts impacting every real estate firm
  • Find out how generational shifts are impacting the demand for office, industrial, retail and multifamily properties
  • Learn why talent management is the key to future success
  • Discover what to expect by 2025…these predictions will excite and challenge you

Speakers
avatar for Christopher Lee

Christopher Lee

President and CEO, CEL & Associates
Christopher Lee is President and CEO of CEL & Associates, Inc., one of the nation’s leading real estate consulting and advisory firms. Mr. Lee’s firm, founded in 1994, has provided strategic, management, compensation, performance improvement, organizational governance, growth strategies and investment services to over 500 real estate firms.   | | Mr. Lee is recognized as a “Real Estate Futurist,” a Strategist... Read More →



Friday October 21, 2016 2:15pm - 3:30pm
Sapphire LP

2:15pm

What Does it Take to be an Asset Manager? (CS-16)
Hear the preliminary results of IREM’s research project to define the real estate asset manager position by exploring the roles, responsibilities and requirements placed on individuals working in this capacity. Presented by Dr. Dustin Read of Virginia Tech, the session will outline the key asset management functions and tasks, as well as the skills required to complete them in practice. Dr. Read will also share insights on how sophisticated ownership groups and real estate service firms are sourcing talent to fill asset management positions within their organizations. Attend this session and:

  • Identify the roles, responsibilities, and requirements placed on real estate asset managers.
  • Understand the skills required of a real estate asset manager
  • Learn how ownership groups and real estate service firms are sourcing talent to fill real estate asset management positions

Speakers
avatar for Dustin Read, PhD/JD

Dustin Read, PhD/JD

Assistant Professor of Property Management and Real Estate, Virginia Tech University
Dustin C. Read, PhD/JD, serves as an Assistant Professor of Property Management and Real Estate within the College of Liberal Arts and Human Sciences at Virginia Tech. His teaching responsibilities include courses in asset management, commercial leasing and real estate development. Dr. Read's research interests include land use policy, property management and urban growth.


Friday October 21, 2016 2:15pm - 3:30pm
Sapphire DH

2:45pm

iTalk: Are You Leaving Money on the Roof? How to Leverage Solar Energy to Increase Real Estate Value (iT-10)

Properly assessed and structured, solar energy can be one of the best real estate investments available. Yet many asset managers and property owners overlook unused roof space as a potentially income-producing asset. Learn how effective use of solar energy can transform a liability – your utility bill – into a cash generating asset, and discuss the implementation strategies that will allow you to stop leaving money on the roof.


Speakers
avatar for Marc Roper

Marc Roper

Alta Energy, Inc.
Mr. Roper has 25 years of experience in the solar and distributed energy industry. He served as CEO of Sovereign Modular, a company focused on developing low-cost applications of PV for CA public schools, which was acquired by Alta Energy in 2016. He has held executive leadership roles at distributed energy storage provider CODA Energy, solar PPA provider Tioga Energy, solar power systems developer Turner Renewable Energy, and photovoltaic... Read More →


Friday October 21, 2016 2:45pm - 3:03pm
Sapphire 410

3:15pm

iTalk: Financing Alternatives in an Overheated Market (iT-11)
Speakers
avatar for Scott Chaplan

Scott Chaplan

Founding Partner, Greene, Fidler & Chaplan, LLP
Scott Chaplan is the Founding Partner of Greene, Fidler & Chaplan, LLP in Santa Monica. www.gfcllp.com. Started in 1985, Greene, Fidler & Chaplan, LLP is an AV rated business boutique law firm with unparalleled depth in unique practice areas including real estate, corporate, business and construction defect litigation, insurance defense panel and cumis counsel representation, non-profit advisory and consulting services and banking. Scott... Read More →


Friday October 21, 2016 3:15pm - 3:33pm
Sapphire 410

3:45pm

iTalk: Olympics Rio 2016: A Legacy for the City and for Future Generations (iT-12)

For 17 days, Rio received almost 11 thousand athletes from 206 delegations, and nearly one million tourists. The preparation began in 2009 and over these seven years, after much planning, work execution, chaos in traffic, a certain bit of patience and pessimistic expectations, the city became a center of high energy, positive vibe and successful example. Discover how the Olympics impacted the lives of locals, and positively affected the real estate market, with price valuation numbers of buildings greater than 250%.


Speakers
avatar for Leonardo Schneider, CPM

Leonardo Schneider, CPM

Auxiliadora Predial Rio, Ltda.
Leonardo holds a Degree in Economics from UERJ (State University of Rio de Janeiro) and two MBA, one in Marketing from FGV (Getulio Vargas Foundation) and other management Ibmec (Brazilian Institute of Capital Markets). With over 25 years of experience in real estate, Leonardo is always working with the focus on services such as buying & selling and property management (condominiums and buildings).  As CEO, working in APSA, a 85... Read More →


Friday October 21, 2016 3:45pm - 4:03pm
Sapphire 410

3:45pm

Financial Concepts Asset Managers Wish Property Managers Thought More About (CS-19)
Owners and asset managers expect more from property managers than just day-to-day physical management and a leasing sign.  They want and need knowledgeable and proactive partners in increasing cash flow and property value, and will develop long-term relationships with property managers that understand this and deliver on it.  In this session, you will explore and re-visit key financial concepts managers need to understand to be a preferred service provider, such as:
  • Understanding the real asset we are managing
  • Five paths to increased investment returns
  • Understanding the real value of a commercial lease
  • Leasing activity does not stop at 100% occupancy
  • Aligning owner and property manager interests

Speakers
avatar for Tom Elmer, CPM

Tom Elmer, CPM

Chief Financial Officer, Welsh | Colliers International
As Chief Financial Officer, Tom has overall responsibility for strategic planning and budgeting, financial analysis, treasury and risk management, corporate accounting and reporting, IT & administrative functions, and information and technology management for the holding company and 5 operating divisions of Welsh & Colliers International – Minneapolis/St. Paul, a full-service commercial real estate company. | | Tom has been... Read More →



Friday October 21, 2016 3:45pm - 4:45pm
Sapphire LP

3:45pm

Forward-Thinking Strategies for Business Growth (CS-17)

Best practice real estate management organizations implement strategic initiatives and tactical actions to position their company for success in the future. Join Joe Greenblatt, CPM and IREM® Past President, President and CEO of Sunrise Management, AMO, as he leads this highly interactive session, giving you a glimpse into IREM’s new exciting, application-based course Building for Tomorrow: Leading a Successful Property Management Company. This course was developed for management company owners, executives, and department heads charged with driving business results. Come learn what it takes to create a forward-thinking organization that fosters innovation and profitability in order to grow business. Through guided discussions with your peers and in-depth analysis, you will:

  • Exchange growth strategies and best practices
  • Identify which strategies for the future make sense for your organization and/or team to focus on in the next 18 to 24 months
  • Leave the session with a plan in hand for identifying three action steps your company can take to implement key growth strategies 

Speakers
avatar for Joseph Greenblatt, CPM

Joseph Greenblatt, CPM

President and CEO, Sunrise Management Co., AMO
Joseph Greenblatt, CPM®, is the 2014 president of the Institute of Real Estate Management. As well, he is president and CEO of Sunrise Management, headquartered in San Diego, which has earned IREM’s prestigious ACCREDITED MANAGEMENT ORGANIZATION® (AMO®) credential. In his role at Sunrise, Greenblatt directs the day-to-day operations of the company, its portfolio of more than 12,000 residential units, and its 350 employees... Read More →



Friday October 21, 2016 3:45pm - 4:45pm
Aqua BC

3:45pm

Mixing it Up: The Power of Well-Managed Mixed- Use Properties (CS-18)

Commercial and multifamily building managers, look no farther than your lobby for a key tenant amenity. Ground level retail brings a revenue generator that also serves your occupants, providing easy access to a wealth of nearby goods and services and supporting tenant retention. And there’s a new avenue that’s popping up in mixed-use retail . . . pop-up stores! 

In this fact-packed session, pros from both the management and retail sectors get together to discuss winning strategies for marrying retail and your office and multifamily asset.  Attend this session and learn: 

  • What’s the proper mix of retail for commercial and multifamily
  • How Pop-up stores can serve to fill in temporary vacancies
  • Working with your broker to achieve the right mix
  • How to handle the challenges inherent in mixed-use management


Moderators
avatar for John Salustri

John Salustri

Editor-in-Chief, Salustri Content Solutions
John Salustri is editor-in-chief of Salustri Content Solutions, Inc., a consultancy focused on enhancing the web and print content of clients around the nation. He is a regular contributor to JPM Magazine and a frequent blogger for IREM’s website. Prior to launching SCS, John was founding editor of GlobeSt.com, the industry’s premier real estate news website, where he managed the daily output of 25 international reporters, and prior... Read More →

Speakers
avatar for Nick Hernandez

Nick Hernandez

Transwestern
Nick plays a leading role in the strategic direction and leadership of Transwestern in the area of retail services on a regional and national basis. With his Houston team, he is responsible for overseeing and executing retail transactions in the greater Houston market place. | | Nick joined Transwestern from being a Principal at Page Partners Retail Real Estate Advisors. While at Page Partners, for five years, Nick served on the Board of... Read More →
avatar for Anjee Solanki

Anjee Solanki

National Retail Director, USA, Colliers International, AMO
In Anjee’s current role as National Retail Director for the USA, she has developed strong relationships and strategic leadership to over 450 + retail professional nationally across 87 markets within Colliers for Investment Sales, Landlord Agency, Tenant Rep, and Retail Asset & Property Management. Anjee Solanki brings 22 years of focused retail real estate experience to Colliers International. She provides strategic asset management to... Read More →
avatar for Benjamin Underwood, CPM

Benjamin Underwood, CPM

Vice President, Residential, Saul Centers, Inc.
Mr. Underwood leads the Residential Division at Saul Centers and the B. F. Saul Company in Bethesda, Maryland where he oversees the operations of all multifamily real estate assets.  | Having worked across a wide array of asset classes throughout all stages of the investment cycle he has had the opportunity to apply best practices to all areas of operations.  Prior to joining Saul Centers, Mr. Underwood held progressive roles at Bainbridge... Read More →


Friday October 21, 2016 3:45pm - 4:45pm
Sapphire DH

4:15pm

iTalk: The Power of Positive Thinking in Management (iT-13)

Do you want to take the level of service you provide your clients, tenants, vendors, employees and even co-workers to the next level? Join me, as I share seven practical steps to adjusting your attitude and how you can turn those property management challenges into opportunities for improvement!   


Speakers
avatar for Tiffany L. Jackson, CPM

Tiffany L. Jackson, CPM

President and CEO, Compass Management, LLC
Tiffany has been in the real estate industry for more than 22 years. Tiffany holds a BA degree in Administrative Leadership from the University of Oklahoma, an Employing Broker’s License and Community Association Manager License from the State of Colorado, and earned her CPM® pin in 2009. She is currently serving as the Chair of the Chapter’s Legislative Committee and is in her 5th year on IREM’s National Legislative and... Read More →


Friday October 21, 2016 4:15pm - 4:33pm
Sapphire 410